Privacy Policy

1. Who we are

This website, royalcourtbanquethall.com, is the website of Royal Court Banquet Hall, Madurai. The banquet halls are operated by Hotel Royal Court Madurai, a unit of Yasin Hotels Private Limited, 4, W Veli St, Opposite Railway Station, PKS Colony, Madurai Main, Madurai, Tamil Nadu 625001 (“we”, “us”, “our”).

For the purposes of the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), we are the Data Fiduciary for the personal data described in this policy. It applies to this website and to enquiries and bookings for our banquet halls made by phone, email, WhatsApp, enquiry forms and Google lead form ads.

2. Information we collect

Information you give us

When you enquire about or book a hall, we collect the details you choose to share with us:

• your name, phone number and email address;
• the type of event, the event date and session, the expected number of guests, and your hall and menu preferences;
• anything else you include in your message, such as special requests;
• if you confirm a booking, the details needed to bill and receive payment for it, such as the billing name and payment records.

How it reaches us

• Website enquiry forms, where offered on this website.
• Phone and email — including when you tap a call or email link on this website.
• WhatsApp — when you message us, we receive your name and number as shown on WhatsApp and the content of your messages.
• Google lead form ads — when you submit a lead form in one of our Google ads, Google passes us the details you entered in that form, such as your name, phone number, email address and answers about your event.

Information collected automatically

When you use this website, cookies and similar technologies collect technical information such as your IP address, device and browser type, approximate location, the pages you view, the website or ad that brought you here, and whether you tapped a call, email or WhatsApp link. See Cookies and analytics below.

3. Why we use it

We use personal data only for the purposes below:

• to respond to your enquiry — checking hall availability, sending quotes and menus, and answering your questions;
• to confirm and manage your booking, including advance payments, invoices and communication about your event;
• to meet our legal obligations, such as tax and accounting requirements and lawful requests from authorities;
• to understand how this website is used and to measure and improve our advertising;
• with your consent, to send you occasional updates and offers about our banquet halls. You can withdraw that consent at any time.

Information submitted through Google lead form ads is used only to respond to your enquiry.

By sharing your details with us, you consent to us using them for the purpose for which you shared them. We do not use your data for any purpose that is unrelated to your enquiry or booking without first asking you.

4. Cookies and analytics

Cookies are small files stored on your device by your browser. This website uses them for the following:

• Google Analytics — to count visits and see which pages are used, so we can improve the website. Google Analytics uses cookies such as _ga.
• Google Ads conversion tracking — to record when a visitor who arrived from one of our ads taps a call, email or WhatsApp link, so we can tell which ads are working.
• Google Ads remarketing — to show our ads to people who have visited this website, as they browse other websites and apps that show Google ads.

Google processes this information under its own privacy policy. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.

Your choices

• You can block or delete cookies in your browser settings. The website will still work.
• You can turn off personalised ads from Google at myadcenter.google.com.
• You can stop Google Analytics from collecting data about you with the Google Analytics opt-out browser add-on.

5. Who we share it with

We never sell or rent your personal data. We do not disclose it to third parties without your consent, except as described here:

• Service providers who help us run our business, and only so far as they need it to do so — for example Google (analytics, advertising and lead forms), WhatsApp (messaging), and our email, website hosting, payment and banking providers. They may use the data only to provide their service to us.
• Where needed to fulfil your request — for example, sharing event details with the team or partner arranging something you have asked for.
• Where required by law — to comply with a law, court order or a lawful request from a government or law-enforcement authority, or to protect the rights and safety of our guests, staff and property.

Some service providers, such as Google, may process data on servers outside India, as permitted under the DPDP Act.

6. How we protect it

Personal data is processed securely and in line with applicable data protection law. We use technical and organisational measures, such as access controls, so that only staff who need your details to handle your enquiry or booking can see them. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly, including notifying you and the authorities where the law requires, if a breach occurs.

7. How long we keep it

We keep personal data only for as long as it is needed for the purpose it was collected for. Enquiries that do not lead to a booking are deleted once they are no longer needed to respond to you. Booking, invoice and payment records are kept for as long as tax, accounting and other laws require. When data is no longer needed and we are not required by law to keep it, we delete it or make it anonymous.

8. Your rights

Under the DPDP Act, you have the right to:

• Access — ask for a summary of the personal data we hold about you, how we use it, and who we have shared it with;
• Correction and erasure — ask us to correct, complete or update your data, or to delete it;
• Withdraw consent — at any time, as easily as you gave it. This does not affect anything we did before you withdrew it, but we may then be unable to continue with your enquiry or booking;
• Grievance redressal — raise a complaint with us about how your data is handled;
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

How to make a request, including deletion

Email info@royalcourtindia.com with the subject “Personal data request”, tell us what you would like us to do, and include the name and the phone number or email address you used when you contacted us. You can also call us on +91 93677 76663. We may need to verify your identity before acting on a request. We will delete your data on request unless we are required by law to keep it (for example, invoices), in which case we will tell you what we have kept and why.

To stop receiving updates and offers from us, tell us by email, phone or WhatsApp and we will stop.

If you are not satisfied with our response to a grievance, you may complain to the Data Protection Board of India.

9. Children

Our banquet services are booked by adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us their details, please contact us and we will delete them.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last changed. Please also read our Terms & Conditions.

11. Contact and grievances

For any question, request or complaint about your personal data, contact: